Privacy Policy of pac88
pac88 is committed to protecting your personal data. This Privacy Policy explains exactly what information we collect, how we use it, and the rights you hold over your data.
This Privacy Policy ("Policy") describes how pac88 ("we", "us", "our") collects, uses, stores, shares, and protects personal information provided by users ("you", "Player", "Account Holder") when accessing or using the pac88 website and related services available at pac88.bet. This Policy is incorporated into and forms part of the pac88 Terms & Conditions.
By registering an account or using pac88, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, please stop using the platform and contact our support team to request account closure. pac88 reserves the right to update this Policy periodically; material changes will be communicated via registered contact details or a notice on the platform.
Our Six Privacy Commitments
The principles that guide every data decision pac88 makes on your behalf.
1Information We Collect
pac88 collects personal data that is necessary to provide its services, comply with legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect include the following.
- Identity information: your full legal name, date of birth, national ID or passport number (for KYC verification), and a recent photograph where required for identity verification.
- Contact information: mobile phone number (Bangladesh), email address, and, if provided, a residential address for correspondence purposes.
- Financial information: mobile wallet identifiers (bKash, Nagad, Rocket, Upay), bank account details where applicable, transaction history, deposit and withdrawal records, and balance information.
- Technical and usage data: IP address, device type, operating system, browser version, session duration, pages visited, game history, wagering activity, and referral source.
- Communication data: records of your interactions with the pac88 support team, including emails, live chat transcripts, and any documentation you submit in connection with a support request or dispute.
pac88 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If you provide such information voluntarily in a support interaction, it will be used only to resolve your query and will not be stored beyond what is necessary for that purpose.
2How We Use Your Information
pac88 uses the personal data it collects for the following specific purposes. We process your data only to the extent necessary for each purpose and retain it only for as long as required.
- Account registration and management: to create and maintain your pac88 account, verify your identity, process KYC documentation, and manage your account settings and preferences.
- Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; to record transaction history; and to investigate and resolve payment disputes.
- Regulatory compliance and fraud prevention: to comply with applicable anti-money laundering requirements, to detect and prevent fraud, to conduct KYC and ongoing due diligence, and to cooperate with relevant authorities where legally required.
- Platform improvement and analytics: to analyse user behaviour and gameplay patterns in aggregate to improve the pac88 platform, identify technical issues, and inform product development decisions. Analytical data is reviewed in aggregate, not at individual player level.
- Responsible gaming: to monitor account activity for signs of problem gambling; to apply deposit limits, session reminders, or self-exclusion measures where requested or where pac88 identifies a potential concern; and to maintain records required by responsible gaming policies.
- Marketing communications: to send you promotional emails, SMS messages, or in-platform notifications about offers, bonuses, tournaments, and new features — but only where you have consented to receive such communications. You may withdraw marketing consent at any time by contacting [email protected].
3Legal Basis for Processing
pac88 processes your personal data only where a lawful basis exists. The primary legal grounds on which pac88 relies are as follows.
- Contractual necessity: processing required to perform our contract with you — including account registration, transaction processing, and customer support — is carried out on the basis that it is necessary to deliver the services you have requested.
- Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering obligations, KYC requirements, and responses to lawful authority requests.
- Legitimate interests: processing carried out to protect pac88 and its users from fraud, to improve platform security, and to operate responsible gaming monitoring programmes — provided these interests are not overridden by your fundamental rights and freedoms.
- Consent: processing for marketing communications is carried out on the basis of your explicit consent, which you may withdraw at any time. Withdrawal of marketing consent does not affect the lawfulness of processing already carried out before withdrawal.
4Sharing Your Information
pac88 does not sell your personal data. pac88 may share your personal data only in the limited circumstances described below. In each case, pac88 requires the receiving party to handle your data securely and in accordance with applicable data protection standards.
- Service providers and technical partners: pac88 shares data with trusted third-party vendors who assist in delivering the platform — including payment processors (bKash, Nagad, Rocket), game providers (Evolution Gaming, Pragmatic Play, Spribe, Ezugi), fraud detection services, and cloud infrastructure providers. These parties receive only the data necessary for their specific function.
- Regulatory and law enforcement authorities: pac88 may disclose your personal data to government or regulatory bodies, law enforcement agencies, or courts where required by law, court order, or other legal process. pac88 will notify you of such disclosure where it is legally permitted to do so.
- Business transfer: in the event of a merger, acquisition, or sale of all or part of pac88's business, your personal data may be transferred to the successor entity as part of the transaction. You will be notified before your data is transferred and becomes subject to a different privacy policy.
- Responsible gaming partners: with your consent or where required by responsible gaming obligations, pac88 may share limited account activity data with responsible gaming support organisations to facilitate intervention or assistance.
5Cookies and Tracking Technologies
pac88 uses cookies and similar tracking technologies to improve user experience, maintain session state, detect fraud, and analyse usage patterns. By continuing to use pac88 after being notified of cookie use, you consent to the use of cookies as described in this Policy.
- Essential cookies: these are required for the platform to function correctly. They include session authentication tokens and security cookies that prevent cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
- Analytical cookies: these collect anonymised data about how users navigate the platform, which games are most popular, and how long sessions last. This data helps pac88 identify areas for improvement and optimise the user experience.
- Functional cookies: these remember your preferences — such as language settings and display preferences — so you do not need to reconfigure them each time you visit. They improve convenience but are not essential to core functionality.
You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from accessing your account or using certain platform features. pac88 does not use cookies to track your activity on third-party websites outside pac88.bet.
6Data Retention
pac88 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law. The following general retention periods apply: active account data is retained for the duration of the account relationship plus five years after account closure; transaction records are retained for a minimum of seven years in line with financial record-keeping requirements; KYC documentation is retained for five years after the end of the customer relationship; marketing preference records are retained until consent is withdrawn and for one year thereafter.
When retention periods expire, pac88 securely deletes or anonymises personal data so that it can no longer be associated with an individual. Where deletion is not immediately possible due to technical constraints, pac88 isolates the data and prevents it from being used for any active processing until deletion is completed.
7Data Security
pac88 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no platform can guarantee absolute security, pac88 applies the following safeguards as standard practice.
- SSL/TLS encryption on all data transmitted between your browser or mobile device and pac88 servers, preventing interception of login credentials, payment data, and personal information in transit.
- Access controls: personal data is accessible only to authorised pac88 personnel who require it to perform their job functions. Access rights are granted on a least-privilege basis and reviewed regularly.
- Encrypted storage: sensitive personal data, including KYC documents and payment identifiers, is stored in encrypted form. Encryption keys are managed separately from the data they protect.
- Incident response: pac88 maintains an internal data breach response procedure. In the event of a breach that is likely to result in a risk to your rights and freedoms, pac88 will notify affected users promptly and take immediate steps to contain and remediate the breach.
8Your Data Rights
pac88 respects your rights over your personal data. You may exercise any of the following rights by contacting the pac88 support team. pac88 will respond to valid requests within 30 days. In some cases, pac88 may need to verify your identity before processing a rights request to prevent unauthorised disclosure.
- Right of access: you may request a copy of the personal data pac88 holds about you, together with information about the purposes for which it is processed and the categories of recipients to whom it has been disclosed.
- Right to rectification: you may request correction of inaccurate personal data or completion of incomplete personal data held on your account.
- Right to erasure: subject to legal retention obligations, you may request deletion of your personal data. pac88 will honour erasure requests where no overriding legal obligation requires continued retention.
- Right to restrict processing: you may request that pac88 restrict processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where processing is unlawful but you do not wish the data to be erased.
- Right to object to marketing: you may object to the processing of your personal data for direct marketing purposes at any time. pac88 will cease marketing communications promptly upon receipt of a valid objection.
To exercise any of these rights, contact pac88 support at [email protected] and include your registered username and a description of your request. pac88 does not charge a fee for processing rights requests unless they are manifestly unfounded or excessive.
9Payment Data and Financial Privacy
pac88 takes additional precautions with financial data given its sensitivity. Mobile wallet account numbers (bKash, Nagad, Rocket, Upay) and bank account details are stored in encrypted form and are accessed only by authorised payment processing staff. pac88 does not store full card numbers or CVV codes. Payment identifiers are used solely to process your transactions and to comply with anti-money laundering due diligence requirements.
pac88 will never ask you to provide your full mobile banking PIN, internet banking password, or one-time passcode to any pac88 staff member. If you receive a communication claiming to be from pac88 and requesting such credentials, treat it as fraudulent and report it immediately to [email protected].
10Responsible Gaming and Data Use
pac88 uses account activity data — including deposit frequency, session length, wagering patterns, and loss history — to power its responsible gaming monitoring system. This processing is carried out in your interest to identify potential signs of problem gambling and to offer timely support tools such as deposit limits, cool-off periods, and self-exclusion.
If pac88 identifies patterns consistent with problem gambling on your account, a member of the responsible gaming team may contact you proactively using your registered contact details. You may opt out of proactive responsible gaming outreach by contacting support, though pac88 reserves the right to apply mandatory limits where required by its responsible gaming policy.
11Changes to This Privacy Policy
pac88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify you by email or SMS to your registered contact, or by displaying a prominent notice on the platform before the change takes effect. The updated Policy will be published at pac88.bet/privacy-policy with a revised Last Updated date.
Your continued use of pac88 following publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any change, you must stop using the platform and may request account closure by contacting our support team.
Contact Us About Privacy
If you have questions about this Privacy Policy, wish to exercise a data right, or want to raise a privacy concern, please contact the pac88 data team. Include your registered username and a clear description of your query so we can respond promptly.
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